De Albuquerque said she has seen shut-offs in other U.S. cities and developed nations, but nothing like Detroit. “Our conclusion is that you have here in Detroit a man-made perfect storm,” she said. “The scale of the disconnections in the city is unprecedented.”
De Albuquerque and Farha say the mayor’s plan to help delinquent customers fails to help the chronically poor and those who face shut-offs. Farha also said at least some residents said their past-due bills were the result of city billing or accounting errors.